Frequently Asked Questions (FAQ) – Thushara Candles
We offer a range of eco-friendly and luxury candles made from natural ingredients. Our candles are handcrafted with care, ensuring each one is unique and of the highest quality.
Our candles are made using 100% natural soy wax, cotton wicks, and premium fragrance oils. We prioritize eco-friendly and sustainable materials to ensure our candles are safe for both you and the environment.
Our candles are made using 100% natural soy wax, cotton wicks, and premium fragrance oils. We prioritize eco-friendly and sustainable materials to ensure our candles are safe for both you and the environment.
The burn time of our candles varies depending on the size. Our standard candles burn for approximately 40-50 hours, while our larger candles can burn for up to 80 hours. For optimal burn time, follow the care instructions provided with each candle.
To ensure the best performance and longest burn time for your candle, follow these tips:
- Trim the wick to 1/4 inch before each burn.
- Allow the wax to melt to the edges of the container on the first burn to avoid tunneling.
- Keep the candle away from drafts, fans, and vents.
- Never burn the candle for more than 4 hours at a time.
Yes, we offer custom candle orders for special occasions, events, and corporate gifts. You can choose the scent, size, and packaging to suit your needs. Please contact us directly for more information on custom orders.
We currently ship our candles within the United Arab Emirates. We are working on expanding our shipping options to include international destinations. Please check our shipping page for the latest updates.
We want you to be completely satisfied with your purchase. If you’re not happy with your candle, please contact us within 14 days of receiving your order. We accept returns or exchanges for unused candles in their original packaging. Please note that custom orders are non-refundable.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the carrier’s website.
We occasionally offer discounts and promotions through our newsletter and social media channels. Be sure to subscribe to our newsletter and follow us on Facebook to stay updated on the latest offers.
If you have any questions or need assistance, please reach out to our customer support team via email at info@thusharacandles.com or through our contact page. We strive to respond to all inquiries within 24 hours.
Our candles are made with non-toxic ingredients, making them safe for use in homes with pets. However, we recommend keeping lit candles out of reach of pets and ensuring that the room is well-ventilated.
Our candles are thoughtfully packaged in eco-friendly materials. Each candle comes in a reusable container, and we use minimal packaging to reduce waste. We also offer gift packaging options for special occasions.
Currently, we operate as an online store only. However, we occasionally participate in local markets and events. Follow us on social media for updates on our next appearance.
Absolutely! Once your candle has burned down, you can clean the container and repurpose it as a storage jar, planter, or decorative piece.